Return, refund and exchange Policy

Thanks for shopping at Handmade and Heartfelt.

If you are not entirely satisfied with your purchase, we're here to help.


You have 18 calendar days to return an item from the date of order. To be eligible for a return, your item must be unused and in the same condition that you received it and sent back in the original packaging.

You will incur the cost of posting the item back, it is suggested that you use Royal Mail signed for and keep the proof of postage. To arrange a return, please Click Here to fill out a returns form and we will email you with a return address.


Once we receive your item, we will inspect it and notify you that we have received your returned item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.



If the item is not suitable for any reason you may exchange it for another following the steps in the returns, adding your replacement order on the form.

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